First German Services Science Conference
April 6, 2006
Catholic University Eichstätt-Ingolstadt
Ingolstadt School of Management
Ingolstadt, Germany
Wednesday, April 5 |
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Check in at conference hotel |
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Shuttle bus pick up at conference hotels to AUDI |
4:00 pm |
Production general tour through the main AUDI plant |
4:30 pm |
Shuttle bus pick up at AUDI to conference hotels |
6:00 pm |
Shuttle bus pick up at conference hotels to AUDI |
7:30 pm |
Dinner at “AVUS” restaurant (AUDI Forum Ingolstadt)
Internal Service Provider – A Challenging Task
Dr. Peter F. Tropschuh, Head of the AUDI General Services, AUDI AG
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8:00 pm |
Shuttle bus pick up at AUDI to conference hotels |
11:00 pm |
Thursday, April 6 |
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Reception |
8:00-9:00 am |
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Welcome |
9:00-9:15 am |
Prof. Max Ringlstetter, Dean of Ingolstadt School of Management
Prof. Bernd Stauss, Chair of Services Management, Ingolstadt School of Management |
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Services Science - A Transdisciplinary Paradigm
Prof. Dieter Spath, Head of the Institute for Human Factors and
Technology Management (IAT) and the Fraunhofer Institute for
Industrial Engineering (IAO)
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9:15-9:45 am
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Open discussion
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9:45-10.00 am |
The Challenges of Doing Business in Today's
Global Service Economy
Jim Spohrer, Director, Almaden Services Research |
10:00-10.30 am |
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Open discussion |
10:30-10:45 am |
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Coffee break |
10:45-11:15 am |
Services Science – Focus Research
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International Services Research – Status Quo and Developments
Prof. Bernd Stauss, Chair of Services Management, Ingolstadt School of Management |
11:15-11:45 am |
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Open discussion |
11:45-12:00 am |
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Panel Discussion
Starting with short participant statements on the following issues:
> What are the current weaknesses of services research?
> How does Services Science understand services?
> What are the key elements and research principles of Services Science?
> Which elements of the content have to be stressed and what are its limitations?
> Do we need independent Services Science research?
> What role do services play with regard to innovations and how are service innovations generated?
> What are the methodical implications?
> Which promising approaches do we have in traditional services research that could be extended to Services Science? |
12:00 am-
1:00 pm |
Chair: Prof. Anders Gustafsson (Karlstad University)
Panellists: Prof. Martin Bichler (Technische Universitaet Muenchen), Walter Ganz (Fraunhofer Institute for Industrial Engineering IAO), Dr. Metka Stare (RESER), Prof. Bernd Stauss (Catholic University Eichstätt-Ingolstadt) and Ursula Zahn-Elliott (Federal Ministry of Education and Research) |
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Lunch |
1:00-2:00 pm |
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Services Science – Focus Teaching |
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Teaching Services Science at Universities: Deficits and New Perspectives
Prof. Jos Lemmink, Professor of Marketing and Dean of the Faculty of Economics & Business Administration, Universiteit Maastricht Business School |
2:00-2:30 pm |
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Open discussion |
2:30-2:45 pm |
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Panel Discussion
Starting with short participant statements on the following issues:
> What are the current weaknesses of service education and training?
> Is there a need for independent Services Science education at universities?
> What topics should an academic Services Science education adress?
> How much sectoral and intersectoral content should Services Science include?
> What are the challenges of establishing Services Science at academic institutions?
> How can Services Science be anchored within the context of continuing academic education?
> Which role should business play in establishing Services Science as an academic discipline? |
2:45-3:45 pm |
Chair: Prof. Anton Meyer (Ludwig-Maximilians-University Munich)
Panellists: Prof. Klaus-Peter Fähnrich (University of Leipzig), Prof. Jos Lemmink (University of Maastricht), Markus Schwarz (AFSMI), Dr. Gerhard Heckelmann (ABB Automation GmbH) |
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Coffee break
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3:45-4:15 pm
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Services Science – Focus Collaboration |
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Services Science as a Field of Cooperation between Theory and Practice
Stefan Schaible, Head of CC, Public Services, Roland Berger Strategy Consultants |
4:15-4:45 pm |
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Open discussion |
4:45-5:00 pm |
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Panel Discussion
Starting with short participant statements on the following issues:
> What are the weaknesses of current collaborative efforts between universities and companies?
> What role do services play with regard to innovation and how is service innovation generated in business?
> What types of collaboration can achieve the best possible
cooperation between academia and business?
> What kind of communication structure has to be established for the ideal transfer between science and business?
> How should cooperation between academia and business be institutionalized? |
5:00-6:00 pm |
Chair: Prof. Helmut Krcmar (Technische Universitaet Muenchen)
Panellists: Prof. Anders Gustafsson (Karlstad University), Stefan Schaible (Roland Berger Strategy Consultants), Uwe Hermann (Siemens AG), Matthias Hartmann (IBM Deutschland GmbH) |
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Conference Summary
Prof. Bernd Stauss, Chair of Services Management, Ingolstadt School of Management |
6:00-6:15 pm |
Speakers, Panel Dicussion Chairs, and Panellists:
> Prof. Dr. Martin Bichler, Chair of Internet-based Information Systems (IBIS), Roland Berger & O2 Germany Chair, Department of Informatics, Technische Universitaet Muenchen.
> Prof. Dr.-Ing. habil. Dipl.-Math. Klaus-Peter Fähnrich, Department Business-oriented Information Systems, Department of Computer Science, Faculty of Mathematics and Computer Science, University of Leipzig.
> Walter Ganz M.A., Fraunhofer Institute for Industrial Engineering IAO.
> Prof. Dr. Anders Gustafsson, Service Research Center, Karlstad University, Sweden.
> Matthias Hartmann, IBM Deutschland GmbH, Business Consulting Services
> Dr. Gerhard Heckelmann, Service, ABB Automation GmbH, ABB Group.
> Uwe Hermann, Center for Knowledge Interchange, Siemens AG.
> Prof. Dr. Helmut Krcmar, Chair for Information Systems, Department of Informatics, Technische Universitaet Muenchen.
> Prof. Dr. Jos G.A.M. Lemmink, Universiteit Maastricht Business School, Faculty of Economics & Business Administration, Universiteit Maastricht, Netherlands.
> Prof. Dr. Anton Meyer, Institute for Marketing, Munich School of Management, Ludwig-Maximilians-University Munich.
> Prof. Dr. Max Ringlstetter, Chair of Organizational Theory and Human Resource Management, Ingolstadt School of Management, Catholic University Eichstätt-Ingolstadt.
> Stefan Schaible, Roland Berger Strategy Consultants.
> Markus Schwarz, AFSM International, The Association for Services Management International, German Chapter e.V.
> Prof. Dr.-Ing. Dieter Spath, Institute for Human Factors and Technology Management IAT and Fraunhofer Institute for Industrial Engineering IAO.
> James C. Spohrer, Ph.D., Almaden Services Research & Innovation Champion, Almaden Research Center, USA.
> Dr. Metka Stare, Member and Secretary of the RESER Council (European Network for REsearch on SERvices), and Senior Research Fellow, Center for International Relations, University of Ljubljana, Slovenia.
> Prof. Dr. Bernd Stauss, Chair of Services Management, Ingolstadt School of Management, Catholic University Eichstätt-Ingolstadt.
> Dr.-Ing. Peter F. Tropschuh, AUDI General Services, AUDI AG.
> Ursula Zahn-Elliott, Division 226: “Innovative Workspace Development and Services”, Federal Ministry of Education and Research.
Download Conference Agenda here...
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